Track, prioritize, and solve customer tickets.
Organize your tickets the way you want with the amazing Kanban view.
Get an instant overview of your team's workload and check the status of a ticket based on your custom tailored SLA rules.
Multi Channels, Out-of-the-box.
Get in touch with your customers where they are.
Optimized for productivity
SLAs, Automation, Templates, and Canned Responses.
- Create your SLA rules and let Odoo take action automatically.
- Automate emails or actions at different stages of ticket resolution.
- Define dynamic email templates to automate the most common responses.
- Escalate tickets to your manager in just a click.
- Invite experts to a live discussion.
- Use canned responses in live chat for instant answers.
Provide smarter self-service
Built-in customer knowledge base.
Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket.
Develop a community around your product with the forum.
Allow customers to
close their tickets
Grant autonomy. Improve productivity.
Reduce the chance of error, avoid misunderstandings and leave more time for Helpdesk Teams to worry about what truly needs their attention.